Effective date: 13 March 2026 · Published by: High Impact Group Pty Ltd (ABN 40 682 923 128)
At agriIQ, we are committed to delivering a premium agricultural intelligence experience. Due to the nature of our digital products and subscriptions, we offer a clear and fair refund policy.
You have 30 days from the date of purchase to request a refund. If you're not satisfied, email us at support@highimpactgroup.com.au within this timeframe.
Refunds may be granted if:
We reserve the right to assess access history when determining eligibility for a refund.
Refunds will not be issued for:
Subscriptions renew automatically unless cancelled in advance. You may cancel at any time via your account dashboard.
Cancellation stops future billing, but does not trigger a refund unless your request falls within the 30-day guarantee.
Team and organisation subscriptions can be managed by the designated account owner. For help managing your plan, please contact us.
If you experience access issues or technical problems, please contact our team before requesting a refund. We'll work with you to resolve the issue as quickly as possible.
Approved refunds will be processed to your original payment method within 10 business days. Please note your payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved, contact us at support@highimpactgroup.com.au.
For refund enquiries, contact us at support@highimpactgroup.com.au.
See also our Terms of Service and Privacy Policy.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
